Please read the Terms and Conditions carefully before ordering any products from InovaAir. By ordering any products from this website you agree to be bound by these Terms and Conditions. We recommend you keep a copy of the Terms and Conditions for reference purposes.
“InovaAir”, “our” and “we” is InovaAir Australia Pty Ltd
“you” is the customer
“the site” is www.inovaairpurifiers.com.au
ABOUT InovaAir Australia
The site inovaairpurifiers.com.au is owned and operated by InovaAir Australia Pty Ltd. Our Australian Company Number (ACN) is 103 549 435. Our head office is located at: Unit 3,5A Pioneer Ave, Tuggerah NSW 2259, Australia. To contact InovaAir please write to us at this address; or email us at [email protected]ean.com.au; or phone us on 1300 137 244.
All orders are subject to acceptance and availability.
Once you have made your selection and your order has been placed, you will receive an email acknowledging the details of your order. This email is not acceptance of your order, it is confirmation that we have received it. Please check the ordering details are correct, including the products ordered, delivery method, personal details and delivery address. If you provide us with an incorrect delivery address you may incur an additional delivery charge if redelivery is required.
If the order is not cancelled by you, completion of the contract between you and InovaAir will be completed when we send a shipping confirmation email to confirm the item(s) have been shipped. The sale contract is completed in Tuggerah, NSW, Australia.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, or that the item ordered is out of stock. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold.
Prices shown on the site are in Australian dollars and are inclusive of GST. All prices and offers remain valid as advertised. The price displayed on the site at the time the order is accepted will be honoured, except in the cases of obvious error.
InovaAir accepts for online orders payment by VISA, MasterCard and American Express. If you would prefer to pay by EFT or cheque please call us on 1300 137 244 to arrange this. Payment will be debited before items are shipped. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to InovaAir, we will not be liable for any delay or non-delivery.
Orders are generally shipped next working day, you will be notified when your order ships with an email confirmation including tracking details. If there is a delay of more than 1 working day in shipping your order, you will be notified by either phone or email.
Delivery is only during working days Monday to Friday. Delivery is usually made by Australia Post or Couriers Please, we may also use other alternate delivery methods. InovaAir cannot be held responsible for delays caused by delivery companies otherwise outside our direct control.
CANCELLING AN ORDER NOT ALREADY SHIPPED
To cancel an order not already shipped, Tel 1300 137 244 or email [email protected] with details of your order, including your transaction number and your reason for cancelling. Once an order is shipped restocking fees noted below will apply.
CANCELLING AN ORDER WITHIN 7 DAYS WHICH HAS ALREADY SHIPPED
Order cancellations after the item(s) have been shipped or delivered will incur a 5% restocking fee and delivery charges to and from your address from InovaAir, located at Unit 3, 5A Pioneer Ave, Tuggerah, NSW. You have 7 days from the receipt of your shipping confirmation to cancel your order. If you have already received your order, you must return the item(s) to us unopened with the factory seal intact. You must call InovaAir first on 1300 137 244 to obtain a return authorisation (RA) number which must be clearly indicated on your returned item(s). Returns must come back to us or be sent within 7 days of the RA number being issued. If the items(s) have been opened refer to “Returns within 14 days & Refunds” below.
RETURNS WITHIN 14 DAYS & REFUNDS
We trust you will be happy with InovaAir products, however if you decide to make a return, you must call InovaAir on 1300 137 244 within 14 days of receiving the item(s) to obtain a return authorisation (RA) number. The RA must be clearly indicated on your returned item(s). Opened item(s) incur a 10% restocking fee; the actual delivery and pickup charges paid by InovaAir will be charged to the customer on all returned orders, please contact [email protected] with your postcode for an estimate of these charges. Returns must be sent within 7 days of the RA number being issued, it is your responsibility to keep a record of tracking details for the returned items.
The product must be in a saleable condition with any and all included accessories in the original packaging. Items returned damaged due to not being packaged correctly in their original packaging will not be refunded.
When returning item(s) you must assist us with organising the return of these item(s): this includes signing for item(s) on delivery; relabeling as per our instructions and making item(s) available for collection by our carrier. Failing to assist with any of these processes may result in us rejecting your order cancellation.
Damaged or Faulty Items
When you receive your order inspect packaging for any signs of damage. Notification of a damaged or faulty item on delivery must be reported within 48 hours of your delivery. If you receive a damaged or faulty item we will endeavour to send a replacement as soon as possible (usually the next working day). Photographic proof may be required for damaged item(s) so we can claim insurance from the carrier. We will require you to label and make available for collection faulty item(s).