• How much?
    Please check our website: https://uvcare.net/collections/uv-care
  • Where can I buy?
    It is available on our website at https://uvcare.net/collections/uv-care or in our physical distribution channels here: http://bit.ly/uvcareph-branches.
  • Do you have COD (Cash On Delivery)?
    No we do not offer COD (Cash On Delivery) as a payment option.
  • Do you offer installment options?
    We offer 0% interest installment plans in 3 and 6 months for BDO and BPI credit cards in select stores.

    BDO
    SM Megamall
    SM Mall of Asia (MOA)

    BPI
    Ayala 30th
    Robinson’s Magnolia

  • Where can I send my proof of payment for bank deposit payment option?
    If you selected “bank deposit” as your payment option in our eCommerce website (www.uvcare.net), please send a clear scanned copy or screenshot of the deposit slip or bank app transfer transaction record to [email protected]
  • Do you have same-day delivery?
    All UV Care products go through a strict quality assurance process and pre-shipping testing. As such, we are unable to deploy units the same day they are purchased.

    If you need a unit urgently, you may purchase directly from any of our physical distribution channels listed here: http://bit.ly/uvcareph-branches

  • Can I book my own delivery via Lalamove, GrabExpress or any messenger delivery service?
    All UV Care products go through a strict quality assurance process and pre-shipping testing. As such, we are unable to deploy units on-demand.

    If you need a unit urgently, you may purchase directly from any of our physical distribution channels listed here: http://bit.ly/uvcareph-branches

  • Why haven’t I received my order yet?
    Order processing takes a minimum of three (3) working days upon confirmation of receipt of payment for orders received from 10AM-7PM, Mondays to Fridays. Shipping period varies depending on courier acquired, location of delivery address, and weather conditions.
  • The item is out of stock, how can I order?
    We do not have a definite date for restocking this item. You may sign-up for our mailing list to get notified when we restock: https://uvcare.net/account/login
  • Something is wrong with my unit, what do I do?
    Please contact our Service Center: http://bit.ly/uvcareph-servicecenter
  • What is the area coverage of the Super Air Cleaner?
    Coverage area for this unit is 60 sqm.
  • What are the 7 Stages of Filtration?
  1. Washable Elementary Aluminum Pre-Filter
    Traps large particles like hair, dust and dirt.
  2. 99.97% True HEPA (High Efficiency Particulate Air) Filter
    Traps finer particles like dust, soot, pollen and dander/pet hair.
  3. Activated Carbon
    Eliminates smoke, strong odor and harmful gases.
  4. Molecular Sieve Adsorption Layer
    Blocks larger particles to increase the life span of the Activated Carbon Filter.
  5. Cold Catalyst Filter
    Oxidizes and breaks down compounds and toxic substances such as benzene, ammonia, TOVC etc.
  6. UV-C Lamp
    Eliminates up to 99.9% of germs, viruses, and bacteria which may cause Asthma, Allergic Rhinitis, Pneumonia, Small Pox, Chicken Pox, Measles, Tuberculosis, Influenza etc.
  7. Negative Ions
    Clears the air of airborne allergens and truly freshens the air and not just artificially masking the air quality. It does this by attaching themselves to contaminants (which are positively charged) making them too heavy to remain in the air.
  • What are the features of this unit?
  1. Auto
    Allows the unit to detect what the environment needs and adjusts according to that. Highly recommended for hassle free air purification.
  2. Sleep
    Allows the unit to run on quiet mode with all the lights turned off. Great for use during bedtime.
  3. Child Lock
    Disables touch screen capability so settings won’t be changed. Great for when you have kids!
  4. Speed
    Allows the user to control the speed of the fan and the rate at which it will be able to suction air.
  5. Timer
    Allows users to set the specific number of hours the unit will run.
  6. Clock Display
  • What are the changing numbers that are registered on the control panel?
    This is the real time PM 2.5 reading. It tells you how many fine particles are being detected by your unit at a given space and time.
  • What is PM 2.5?
    Particulate Matter 2.5 (PM 2.5) are fine hazardous airborne solid and liquid particles that directly go into our Respiratory System. It has a diameter of 2.5 micrometres and smaller.
  • How small is 2.5 micrometers?
    Think about a single hair from your head. The average human hair is about 70 micrometers in diameter – making it 30 times larger than the largest fine particle.
  • What are the sources of PM 2.5?
    Components of particulate matter (PM) include finely divided solids or liquids such as dust, fly ash, soot, smoke, aerosols, fumes, mists and condensing vapors that can be suspended in the air for extended periods of time.
  • What is considered a safe level of PM 2.5 and how is it measured?
    Pollution levels are generally measured on a scale of 0-500 called an Air Quality Index, or AQI:

Even at moderate levels, particulate matter can still be harmful to sensitive people. When air pollution levels are lower, the cardiovascular and respiratory health of a person will be much improved, both long and short term.

  • What are the negative effects of exposure to PM2.5?
    Depending on how healthy you are in general, PM2.5 will have different long and short term negative health effects. When exposed to levels of PM2.5 between moderate – hazardous range, one may experience the following effects:
  1. Shortness of breath
  2. Eye, nose and throat irritation
  3. Excessive coughing and wheezing
  4. Diminished lung function and lung disease
  5. Diminished heart function, sometimes resulting in heart attack
  6. Asthma attacks
  • Understanding the UV Care Air Quality Indicator
  1. GREEN
    Excellent air quality.
    – 0-100 count of PM 2.5 (hazardous airborne solid and liquid particles)
  2. ORANGE
    Normal air quality.
    – 101-151 count of PM 2.5 (hazardous airborne solid and liquid particles)
  3. RED
    Poor air quality.
    – 151 and above count of PM 2.5 (hazardous airborne solid and liquid particles)
  • What are VOCs?
    Volatile organic compounds (VOCs) are emitted as gases from certain solids or liquids. Common examples of these are benzene, ethylene glycol, formaldehyde, methylene chloride, tetrachloroethylene, toluene, xylene, and 1,3-butadiene which are ingredients in many cleaning, disinfecting, cosmetic, degreasing and hobby products.
  • What are the sources of VOCs?
    Household products, including:
  1. paints, paint strippers and other solvents
  2. wood preservatives
  3. aerosol sprays
  4. cleansers and disinfectants
  5. moth repellents and air fresheners
  6. stored fuels and automotive products
  7. hobby supplies
  8. dry-cleaned clothing
  9. pesticide

Other products, including:

  1. building materials and furnishings
  2. office equipment such as copiers and printers, correction fluids and carbonless copy paper
  3. graphics and craft materials including glues and adhesives, permanent markers and photographic solutions.
  1. Nursery/ Kid’s Room- Infants and young children are at greater risk of experiencing respiratory issues or allergic reactions from harmful contaminants as their immune systems and internal organs are still developing.
  2. Bedroom- You may spend up to one-third of your day in the bedroom, making it one of the most used rooms in the house. Maintaining cleaner air while you sleep may even promote a better night’s rest.
  3. Living Room- This is a suitable option for families as it provides cleaner air in a room where everyone spends time.
  4. Kitchen and bathroom- These are the two rooms that tend to produce the most pollutants and odors. They also provide the optimal environment for bacteria and mold growth. The closer the air purifier is to the source of the pollutants or odors, the more effective it is at purifying the air in your home.
  • If I have the Portable Germ Zapper, do I still need to purchase an Air Purifier?
    Yes, these units are complementary. The Portable Germ Zapper addresses surfaces while an Air Purifier addresses the air.
  • Where is the best place to put the Super Air Cleaner?
    Tight spaces and corners are no good. Air purifiers work best when placed in an open area that has free airflow from all sides. In such a position, an air purifier can pull the air from all directions and work at the best performance.
  • How is the Super Air Cleaner similar or different with other models?
  • Can you run the Super Air Cleaner and an Essential Oil Diffuser at the same time?
    Yes, you can. Just make sure to place them on opposite sides of the room so they won’t negate or affect each unit’s benefits.
  • What are the safety features of the unit?
  1. The front cover of the unit is secured with magnetic closures. Once this is removed or not properly closed, the unit will not turn on.
  2. The unit automatically shuts off when carried or shoved. Make sure to place the unit on a flat and even surface.
  • The “RESET” button is blinking. What do I do?
    First, try to vacuum and/or wash the aluminum pre-filter. Then reset the unit by pressing the “CHILD LOCK” button for 5-10 seconds.

    Should the problem persist, it’s time to change the Hepa Filter and Activated Carbon Filter. Please contact our Service Center: http://bit.ly/uvcareph-servicecenter. Once the new filters are installed, reset the unit by pressing the “CHILD LOCK” button for 5-10 seconds.

  • How often should the filters be replaced?
    The HEPA and Activated Carbon Filter should be replaced every 6-18 months depending on frequency of use and other environmental factors.
  • Are the filters washable?
    Only the aluminum pre-filter is washable. The rest of the filters would really have to be replaced.
  • Can I replace the filters myself or do I have to bring the unit to the service center?
    Filter replacement is super simple so you won’t have to bring the unit to the service center.
  • Where can I purchase replacement filters?
    Filters are available through our website- www.uvcare.net.
  • How much are the filters?
    Please check our website- www.uvcare.net.
  • How about the UV-C Lamp? How long will it last?
    The UV-C Lamp should last for about 8000 hours.
  • What is the proper way to maintain the unit?
  1. Vacuum and wash the aluminum pre-filter weekly. This way you’ll also be able to prolong the life of the other filters.
  2. Replace the HEPA and Activated Carbon every 6-18 months.
  3. Wipe down the body of the unit with a soft damp cloth weekly to avoid dust accumulation.
  4. Place the unit in a safe and dry place.
  • The unit does not seem to turn on. Is it defective?
    Please check if the front cover is properly closed and if the unit is placed on a flat and even surface. Otherwise, please contact our Service Center: http://bit.ly/uvcareph-servicecenter.
  • The colors of the Air Quality Light Indicator don’t seem to change. What can I do to check?
    Try dusting off a pillow or powder near the sensor and see if the light will change.

    If not, try gently cleaning the sensor of the unit with a dry cotton tip.

    Otherwise, please contact our Service Center: http://bit.ly/uvcareph-servicecenter.

  • Does this unit consume a lot of electricity?
    Rated power for this unit is only 80 Watts which is just about the same power consumption as a common light bulb or a fax machine.
  • Is this unit autovolt?
    No, this unit is 220 V.