Our goal is to offer you the best services & protection plans in the market. With X-care, all products purchased from X-cite will be up and running at all times due to the comprehensive and flexible protection plans.

Features X-care Basic X-care Plus X-care Platinum
Extend your manufacturing warranty hassle-free for up to 5 years Yes Yes Yes
International coverage for extended warranty No Yes Yes
Depreciation rate under extended warranty in case of product replacement (same model replacement) Rates Apply* Rates Apply* Rates Apply*
Free repair charges under extended warranty Yes Yes Yes
Accidental warranty (1 year from purchase date) No Yes Yes
Spills protection No Yes Yes
Repair charges under accidental warranty Not applicable 25% of repair charges per incident Free
Depreciation under accidental warranty in case of product replacement (total loss) (same model replacement) Not applicable 25% of product price 10% of product price
Free TECHFORCE service coupon No No Yes

*Rates for extended warranty: 1st year: 25%, 2nd year 35%, 3rd year: 45%, 4th year: 55%, 5th year: 65%

Exclusions:
X-CARE packages do not cover the following:

  • Products repaired at an unauthorized service center
  • Damage caused by intentional breakage
  • Malfunctions caused by misuse, intentional negligence, improper settings, improper installation or use of incompatible accessories
  • Products with changed, manipulated, or completely removed serial numbers
  • Accessories included with the product are not covered
  • Routine maintenance and cleaning are not included in the packages
  • Personal data loss and software corruption are not covered

How to apply:

  • In the event of a defect or damage (refer to packages), the customer must take the product to the manufacturer’s service center or an authorized service center with the original purchase invoice for the product.
  • In the event of an international warranty claim, the customer shall contact the authorized service center in the country concerned, provided that the customer keeps the repair invoice and submits the compensation request upon his return to the authorized service center.

For inquires, please call our call center 1803535